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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Digital Enterprise Technology blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Your Impact

Administer, manage, configure and support enterprise applications aligned to a Business unit or platform

Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary

Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team

Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments

Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

Implement monitoring services to proactively identify issues

Maintain updated system documentation and Salesforce policies/procedures

Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires

Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Responsibilities

Participate in discovery and design sessions

Document and present implementation designs to peers, stakeholders and review board

Coordinate with stakeholders to align on the development environment and launch dependencies

Implement approved designs to meet integration requirements

Write, execute and maintain automated unit tests

Provide investigative support on new & existing integrations

Rotational on-call and incident response duties

Occasional off-hour deployment and maintenance windows

Work with project managers to provide timely status and feedback to stakeholders

Align to Agile Methodology

Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute acquisition integration projects

Keep up with targeted security, technical and business training

Required Skills

Salesforce Administrator (201) Certification

4-6 Years of service management experience

A related technical degree required

Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.

Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex

Experience with sandbox and production deployments, user & license provisioning, runlist management, etc. 

Experience with working with software product development team on feature enhancements

Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing

Understanding of ITIL Service Support concepts including Incident and Problem Management

Familiarity with SOX protocols, Change Management and Release Management principles and processes

Preferred Skills:

Experience with database concepts and data modeling capabilities

Advanced Administrator (211) Certification

Sales Cloud or Service Cloud Certification

Good understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc

Experience with Mulesoft administration, configuration and tuning

Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum;

Project management skills with ability to balance multiple projects/tasks across various user groups

Background in both agile scrum or kanban methodologies

Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients

Strong documentation, analytical and problem-solving skills

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $117,100 to $161,100.