**Introduction** System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. They will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation. These representatives use IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of our client operations. They may also provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments. The employees in this job role need to demonstrate proficiency in the HW and SW solutions by constantly updating their Digital Technical Certifications. It is also needed to keep up to date with Soft Skills trainings (verbal & written communication, teamwork & collaboration, emotional intelligence, critical thinking, etc.), in order to provide an outstanding IBM service for clients. They need to constantly collaborate with professionals in different support centers and business units to achieve high quality problem resolutions. **Your role and responsibilities** IBM TLS Systems Services Representatives are responsible for on-site installation, maintenance, and repair of IBM System equipment. They may also perform services activities such as Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of this equipment, and other customized project-based services. They are responsible to support problem source identification related to installation, update, configuration, operations, or performance, resolve incidents, advise on potential resolutions and their implementation, and implement determined suggestions to the satisfaction of the customer. This includes an understanding of the technology, operating systems, associated software, the functions, capabilities and uses. The individual should have knowledge in the areas of installation, customization, operation, recovery, tuning, and general electric and information technology engineering. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to advocate for, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities. **Required technical and professional expertise** * Ideal candidate will possess hardware and/or software support, commitment to Client Success * Good Communication * Self Starter * Self-motivator and enjoys working in a Team environment IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.