**Required Technical Skills** **Technologies:** • Unix/Linux Shell Scripting • Oracle / PL-SQL / MySQL (Hands-on experience in any one is sufficient) • Tools & Platforms: • Incident Management: ServiceNow, AppDynamics, Dynatrace, Splunk, Manage Engine • ITSM & Monitoring Tools • Additional Skills: • ITIL framework knowledge • Basic understanding of Banking domain **Roles & Responsibilities** • Perform daily application health checks and system housekeeping activities • Monitor application logs, jobs, and ticketing tools • Handle Level 1 incidents via monitoring tools and ITSM platform • Triage and escalate incidents or service requests as per SOP • Log and manage P3/P4 incidents within SLA timelines • Interact with customers and create support tickets • Resolve SOP-based issues and ensure adherence to Response & Resolution SLAs **Domain Exposure (Preferred/To Learn)** • Cards & Payments • Branch Operations, Channels, and Wholesale Banking • Core Banking, Corporate Actions • Treasury, Finance & Accounts, Risk • Integration with banking systems **Work Environment** • Full-time work from office (Monday to Friday) • Must be flexible to work in rotational shifts • Shift allowances provided in addition to CTC • Collaborative work environment with cross-location teams **Soft Skills** • Strong communication and interpersonal skills • Good team player with adaptability • Willingness to learn and grow within the banking domain Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.