10299BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:10299BRExternal Job Title:Principal ServiceNow DeveloperPosition Responsibilities: Deltek is seeking an experienced ServiceNow developer who will provide operational and end-user support for SN products with fully integrated ITSM, ITOM and HAM solutions. Must have strong knowledge and experience to support our Business Applications team within the Information Technology department. Position is responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations in ServiceNow, and supporting existing ones with new requirements. Responsible for collaborating with IT team members and stakeholders to design, develop, and implement solutions that meet the client's needs and benefit the enterprise. The ideal candidate will work independently and in coordination with other team members and intersecting teams. This is a great opportunity to work on mission-critical systems that bring value to Deltek end-users. A high level of intellectual curiosity, a passion for improving existing processes, and willingness to learn new technical skills, will be key success factors. You will be joining a high-performing team and will report directly to the Sr. Mgr. IT for Business Applications. Responsibilities + Principal ServiceNow Developer will be the functional SME requiring expertise in Configuration Management and will provide strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM. + Research and analyze business requirements, provide conceptual and detail designs to meet business needs, develop, enhance, manage configurations in ServiceNow, and test and support the rollout of solutions. + Provide advanced level assistance to ServiceNow admins for day-day operations/support cases. + Considered an expert in troubleshooting Service Now, CMDB, and ITAM database structures, data management, and process enhancement. + Leads the development and deployment of new integrations with internal / external systems. + Customize and configure roles, permissions, business rules, workflows, and UI policies using JavaScript to create custom applications on the ServiceNow platform and webservice integrations. + Interface regularly with team members providing quality ServiceNow end user support, while delivering exceptional customer service. + Engage in all aspects of Agile development including understanding business requirements and testing support to analyze and mitigate issues. + Participate in Code reviews and change management (release) process to develop and implement new applications and updates to existing applications. + Perform (Tier-3 support) activities and tasks for ServiceNow as required. + Interface with third-party software vendors to escalate and resolve software/technical problems. + Collaborate cross-functionally with business owners, solution architects, business systems analysts, project managers and other engineers/developers to discuss technical options and pros/cons to meet business requirements to achieve secure and scalable solutions while consistently applying best practices. + Promote and follow the established processes, policies, standards, and procedures to ensure compliance with corporate and regulatory policies and standards. Work Location:Philippines, Makati City Qualifications: + Bachelor’s degree in technology or Equivalent Experience Required. + 6-8+ years working in an IT environment, with strong experience in IT Service Management and a robust understanding of ITIL. + 5-7+ years ServiceNow technical experience performing administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates and maintenance. + 5-7+ years proficiency in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other ServiceNow constructs. + Demonstrated mastery of ServiceNow Core Modules including, but not limited to, ITSM (Incident, Problem, Change, Knowledge, and Request), ITAM (includes CMDB and HAM) + Strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools (SCCM, JAMF, Qualys). + Advanced understanding and adherence to best practices in development, test, and production environments. + Experience in full project life cycle development for systems and applications. Technical Knowledge & Skills: + ServiceNow CSA certification (essential). + ITIL certification (desired). + Advanced ServiceNow Administration (review release/patch notes, impact assessment, clone down, managing upgrade schedules, skipped record review, regression, and UAT) + Strong understanding of CSDM and CMDB, including integrating and importing data using asset discovery tools (SCCM, JAMF, Qualys). + Background and experience in Server Administration (desired). + SecOps and Integrated Risk Management module experience a plus (Third Party Risk, CrowdStrike, Vulnerability Management). + Experience using SDLC and/or Agile development methodology to conceptualize and deliver software(essential). + Strong analytical critical thinking skills and passionate about continuous improvement + Self-motivated, detail-oriented and organized. Able to multitask, prioritize and be flexible to meet changing priorities and challenges. + SharePoint experience a plus. Other Competencies: + Strong Communication (oral and written) skills + Experience working with variety of roles/levels from junior staff to managers to customers + Wide degree of creativity and passion for process improvement expected + Maintain a positive environment and high-performance standards + Experience interacting and supporting geographically dispersed clients/users + Flexibility to take on tasks outside of own area and to assist team is a key success factor Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team – join us as we power success for all of Deltek.