Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your Role:

 

We are seeking an experienced IT End User Service Engineer to join our team. The successful candidate will be responsible for providing technical support and services to end-users, ensuring that IT systems and services are running smoothly and efficiently. This role requires excellent technical skills, problem-solving abilities, and customer service skills.

 

Who You Are:

 

Minimum Requirements:

 

A Bachelor’s degree in Engineering (BE/B.Tech) or Computer Applications (BCA)..4-6 years in a L2 Laptop/Desktop support role with demonstrated proficiency in troubleshooting, technical problem solving, and outstanding customer support.Knowledge of IT service management: Familiarity with IT service management frameworks, such as ITIL.Highly proficient in Windows hardware and software support. MAC support experience is an added advantage.Good knowledge of O365 Suite applications like MS Outlook, MS Teams, Forms, Excel, Word, etc.Expertise in managing and configuring mobile devices (iPhones, iPads) and MDM solutions such as AirWatch, Intune, etc.Well-versed with network secure printing setup, mobile, VPN, browser-related portals, hardware support, AV system support, and desktop network troubleshooting.Experience in the Life Sciences/Healthcare industry is a plus.

 

Preferred Requirements:

 

Provide technical support: Troubleshoot and resolve day-to-day IT technical issues related to hardware (Laptop/Desktop, mobile phone, printers, other peripheral equipment) and software for local and remote office end users using the SNOW ticketing system, in person or telephonically.End-user support: Provide excellent customer service and support to end-users, responding to their queries and resolving issues efficiently & effectively, comprising seamless user onboarding & offboarding experience.Asset management: Manage and track IT assets, including laptops, desktops, and other IT peripherals.Plan & deliver excellent Townhall & Meeting room support.Support all services relating to Lifecycle management, IT Asset Management, License Management.Process improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.Documentation: Maintain accurate records of issues, resolutions, and asset management.Smart hand Network support: Provide basic onsite preliminary support to IT-Infrastructure Team for onsite LAN, WAN, WiFi issues.

 

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

 

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!