POSITION PURPOSE

The Laboratory Information System (LIS) System Analyst plays a critical role in supporting, maintaining, and optimizing the LIS and its interfaces within the clinical and anatomic pathology domains. This position acts as a key liaison between laboratory departments, IT, and vendors, ensuring seamless integration, regulatory compliance, data integrity, and operational excellence across all laboratory information workflows. The analyst provides end-user support, system enhancements, and technical leadership in projects and ongoing operations. The analyst also collaborates closely with cross-functional departments such as Infection Control, Quality, Pharmacy, Nursing, and Clinical Informatics to ensure the LIS supports broader clinical, safety, and quality goals across the healthcare system.

SITE(S)

Froedtert Kenosha Center Froedtert Pleasant Prairie Hospital Somers Clinic

MINIMUM EDUCATION REQUIRED

Associate Degree in Computer Science, or minimum of two years of laboratory or healthcare experience.  

MINIMUM EXPERIENCE REQUIRED

Minimum of an associate degree in computer science or two (2) years progressive work experience in the IT field, or two (2) years of healthcare experience[SM1]  Experience with LIS platforms such as SoftLab, SoftBank, or SoftPath, preferred. Knowledge of HL7, clinical workflows, lab instrumentation, and data integration, preferred. Experience working in a clinical or laboratory environment, preferred.

LICENSES / CERTIFICATIONS REQUIRED

Epic certification[SM2]  preferred, or ability to achieve within one year. Soft certification preferred, or ability to achieve within one year. Certification in LIS software, clinical informatics, or relevant technologies, preferred.  

SUPERVISES

N/A

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Strong troubleshooting, problem-solving, and organizational skills. Recognized expertise in one or more LIS platforms or clinical informatics systems. Excellent written, verbal, and interpersonal communication skills. Strong ability to build consensus and collaborate across diverse technical and clinical teams. Demonstrated ability to manage multiple priorities and lead projects to completion. Capacity to translate clinical needs into informatics solutions. Strong proficiency in Microsoft Excel, including use of formulas, pivot tables, data analysis tools, and report generation.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

Manages and maintains the LIS, including systems, instruments, and middleware; performs system builds, testing, documentation of changes, and manages system security and access. Supports implementation and maintenance of LIS interfaces with hospital systems, external labs, and analytical instruments; monitors and troubleshoots HL7 interfaces to ensure accurate data exchange, and coordinates with IT and vendors on upgrades, patches, and new interface rollouts. Provides daily operational support, including issue resolution, helpdesk triage, and after-hours technical assistance. Collaborates closely with cross-functional teams – including clinical, operational, and IT staff – to align LIS capabilities with evolving workflows and system needs, outside of formal project efforts. Leads and participates in complex projects within the LIS, Epic, or other hospital software, ensuring clear communication among multidisciplinary teams. Performs analysis, development, and implementation of new LIS solutions and enhancements. Collaborates with stakeholders to design workflows, align IT solutions with operational needs, and provide training and technical guidance. Monitors and maintains LIS compliance; develops policies and documentation; uses Excel and other data tools for quality reporting and regulatory support (e.g., CAP, CLIA, HIPPA, TJC) Develops innovative solutions to address complex laboratory and organizational needs. Functions as subject matter export for area of concentration in Soft, Epic, or other hospital software.