Ensures approved projects and directives in support of business requirements are implemented promptly, tracks and reports progress as required, and escalates to management when customer expectations cannot be met
Management/support of all computing & network equipment in the lab/office infrastructure
Develops, implements, and maintains roadmap for all computer devices in the Lab environment, consistent with global GIS polices and engineering groups' business requirements
Collaborate with global Lab operation support peers by hosting/attending sessions
Provides 1st-level and 2nd-level support. Act as a single point of contact for IT services and escalations. Interfaces with IT vendors when issues cannot be resolved internally by GIS
Monitors performance and makes appropriate tuning changes
Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per business requirements and aligned to company standards/policies
Utilize GIS Change Control model when applicable to document overall status of the Engineering Lab environment, including Asset Management/Tracking; Align to Corporate Change Control Board and Vendor/Supplier requirements as necessary
Participate in GIS projects to test, pilot, and/or implement new hardware and software as necessary in support of Engineering Lab activity/requirements
Maintain technical skills in areas of specialty
Monitor and report system and network policies related non-compliance to supervisors
Create and maintain detailed documentation and technical diagrams

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