Job Description Ensures approved projects and directives in support of business requirements are implemented promptly, tracks and reports progress as required, and escalates to management when customer expectations cannot be met Management/support of all computing & network equipment in the lab/office infrastructure Develops, implements, and maintains roadmap for all computer devices in the Lab environment, consistent with global GIS polices and engineering groups' business requirements Collaborate with global Lab operation support peers by hosting/attending sessions Provides 1st-level and 2nd-level support. Act as a single point of contact for IT services and escalations. Interfaces with IT vendors when issues cannot be resolved internally by GIS Monitors performance and makes appropriate tuning changes Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per business requirements and aligned to company standards/policies Utilize GIS Change Control model when applicable to document overall status of the Engineering Lab environment, including Asset Management/Tracking; Align to Corporate Change Control Board and Vendor/Supplier requirements as necessary Participate in GIS projects to test, pilot, and/or implement new hardware and software as necessary in support of Engineering Lab activity/requirements Maintain technical skills in areas of specialty Monitor and report system and network policies related non-compliance to supervisors Create and maintain detailed documentation and technical diagrams We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5-7+ years of experience supporting an enterprise heterogeneous computing environment in areas of specialty Excellent communication skills that facilitate productivity and collaboration among BU customers, GIS, and other support organizations, and outside IT vendors Prefer working experience with Semiconductor/high tech/research industries Working experience in a clean room is a strong plus null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.