System Administrator (Network Support)

The System Administrator (Network Support) will provide Windows/Linux server and network support.  Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work.

Requirements

Monitoring managed customer equipment Take lead on Project work Managing & monitoring the ticketing system queue Providing remote troubleshooting and onsite troubleshooting as required Performing administrative tasks and troubleshooting for managed desktop clients Reviewing and analyzing logs such as security and maintenance log files Escalating to next level technical/vendor support as needed Proactively contacting customers when critical events require Staying current with technology Participation in projects as required Some physical work/lifting is required Rotating on-call pager coverage is required. Schedules are mutually agreed upon, and can change in keeping with business needs Strong communication skills – written and verbal Excellent customer service skills in person, over the phone and via email Strong multitasking, troubleshooting and analytical thinking skills Good time management skills, the ability to work independently Strong customer service disposition Ability to multitask

 Qualifications

4 years of Linux System Administration experience Good experience with Linux variants such as Centos, Debian, Red Hat, Ubuntu etc. 4 years of experience with Windows Server 2003/2008/2012/2016 and Windows Desktop 7,8,10 Admin Hands-on experience with VMWare Hyper-V experience is an asset Experience with various firewalls – CISCO, Fortigate, SonicWall etc. Juniper experience is an asset Understanding of Internet Services, DNS, Bind, SMTP-mail servers, Web-Hosting, VPN, SAN A good understanding of TCP/IP and general networking and systems security

This is permanent position located in Toronto, ON

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