Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionProvides support for implementation, troubleshooting and
maintenance of information Technology (IT) systems. Manages IT
system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations,
monitoring and problem resolution for all of the
client/server/storage/network devices, mobile devices, etc. Provides
Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,
diagnosis and resolution of problems. Provides support for the
escalation and communication of status to agency management and
internal customers. Provides support for the dispatch system and
hardware problems and remains involved in the resolution process.
Configures and manages UNIX, Linux and Windows operating systems
and installs/loads operating system software, troubleshoots, maintains
integrity and configures network components along with implementing
operating systems enhancements to improve reliability and
performance.
Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
● Required Experience: Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. our (4) years of experience with ServiceNow platform is required. Two (2) years’ experience integrating ServiceNow with other applications is required.
● Certifications: ITIL 4 platform certification is required. ServiceNow System Administrator certification is required. Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA+ **; GICSP; GSEC; Security+ CE; CND; or SSCP.
0ServiceNow System Administrator certification is required
● Security Clearance Level: TS/SCI w/Poly
● Location: On Customer Site
●**US Citizenship Required
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
#ITPolyMD