Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative healthcare leader, delivering an effective system of connected care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of physicians, primary care providers and clinicians work with hospitals, community specialists and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.

Summary of Position

Under general direction, is responsible for the implementation and technical configuration of the systems Infrastructure using defined standards, policies, and procedures necessary to ensure the viability and integrity of the entire Infrastructure. Provide customer service, service configuration, incident management, problem management, systems administration and ongoing support. Has increased autonomy over lower-level system administrators and may deviate from design elements and/or processes. Typically reports to IT infrastructure manager or supervisor.

Essential Functions

· Is accountable for a set of infrastructure components.

· Performs system administration duties within the infrastructure department within broadly defined specifications of moderate complexity.

· Works with more complex sets of infrastructure components. Provides input on design elements and implementation. May work with higher level staff to modify/provide input to process. Substantial resources would be required to correct errors. Impact of decisions can reach multiple departments or across the business units. Functions with limited oversight. Participates in project implementation.

· Accountable for maintaining and updating operational documentation.

· Performs account maintenance and system patching.

· Analyzes point threat and determine security solution, engage in performance tuning activities.

· Translates customer needs (within IT) into sound technical infrastructure solutions.

· Responds to escalated support requests (Tier 2/3).

· Responsible for creating RCA (root cause analysis)

· Conducts testing of infrastructure patches and updates prior to deployment

· Troubleshoots network and/or server issues.

· Participates in project meetings/updates.

· Develops estimates for own work.

· Provides backup and restore services.

· Maintains relationship with product vendor.

· Provides timely notification to customers.

· Performs routine maintenance to ensure that all supported devices remain compliant with existing standards and policies.

· Maintains confidentiality regarding the information being processed, stored or accessed by the systems.

· Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.

Minimum Requirements

Education: Bachelor’s degree in computer science (or equivalent education, training or experience). Additional certifications may be required depending on business area supported.

Skills and Experience: Skills and experience typically acquired through 5-8 year’s systems administration experience. Has extensive knowledge of business area and technology. Considered a specialist in the field(s) within the organizational unit. Demonstrates project management and systems analysis skills. Demonstrates advanced verbal/written communication skills

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

Up to 8% company retirement contribution,Generous Paid Time Off10 paid holidays,Paid professional development,Generous health and welfare benefit package.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative healthcare leader, delivering an effective system of connected care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of physicians, primary care providers and clinicians work with hospitals, community specialists and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.

Summary of Position

Under general direction, is responsible for the implementation and technical configuration of the systems Infrastructure using defined standards, policies, and procedures necessary to ensure the viability and integrity of the entire Infrastructure. Provide customer service, service configuration, incident management, problem management, systems administration and ongoing support. Has increased autonomy over lower-level system administrators and may deviate from design elements and/or processes. Typically reports to IT infrastructure manager or supervisor.

Essential Functions

· Is accountable for a set of infrastructure components.

· Performs system administration duties within the infrastructure department within broadly defined specifications of moderate complexity.

· Works with more complex sets of infrastructure components. Provides input on design elements and implementation. May work with higher level staff to modify/provide input to process. Substantial resources would be required to correct errors. Impact of decisions can reach multiple departments or across the business units. Functions with limited oversight. Participates in project implementation.

· Accountable for maintaining and updating operational documentation.

· Performs account maintenance and system patching.

· Analyzes point threat and determine security solution, engage in performance tuning activities.

· Translates customer needs (within IT) into sound technical infrastructure solutions.

· Responds to escalated support requests (Tier 2/3).

· Responsible for creating RCA (root cause analysis)

· Conducts testing of infrastructure patches and updates prior to deployment

· Troubleshoots network and/or server issues.

· Participates in project meetings/updates.

· Develops estimates for own work.

· Provides backup and restore services.

· Maintains relationship with product vendor.

· Provides timely notification to customers.

· Performs routine maintenance to ensure that all supported devices remain compliant with existing standards and policies.

· Maintains confidentiality regarding the information being processed, stored or accessed by the systems.

· Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.

Minimum Requirements

Education: Bachelor’s degree in computer science (or equivalent education, training or experience). Additional certifications may be required depending on business area supported.

Skills and Experience: Skills and experience typically acquired through 5-8 year’s systems administration experience. Has extensive knowledge of business area and technology. Considered a specialist in the field(s) within the organizational unit. Demonstrates project management and systems analysis skills. Demonstrates advanced verbal/written communication skills

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

Up to 8% company retirement contribution,Generous Paid Time Off10 paid holidays,Paid professional development,Generous health and welfare benefit package.