Purpose Statement:  The Systems Administrator will use and demonstrate the Plexus core values to provide service excellence for our internal customers as well as management of site computing equipment. This role will provide technical and customer support to the site user community ensuring that applications, systems, network and technologies are available to support and advance business needs. The Systems Administrator will collaborate with other IT personnel, vendors and business partners in order to deliver and maintain secure, reliable and sustainable technology solutions. The Systems Administrator will also follow all policies and governance that promote and support Plexus philosophy and business objectives.

Key Job Accountabilities:

Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations. Documents and reports on work done.Works with stakeholders to priorities requirements and resolve conflicts. Follows agreed procedures to identify and resolve issues with applications. Carries out agreed applications maintenance tasks.Carries out routine operational procedures, including the execution of specified automation tools/scripts. Receives and responds to routine requests for security support. Assists in the investigation and resolution of issues relating to access controls and security systems.Develops, documents and implements changes based on requests for change. Applies tools, techniques and processes to manage and report on change requests.Encourages and motivates innovation communities, teams and individuals to share creative ideas and learn from failures.All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications:

Bachelors preferredTwo (2) years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems or storageUnderstanding of network topology, wireless systems or firewallsGeneral understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the Systems Engineer roleComputer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.Maintain the confidentiality of all departments, company and customer information while working safely at all times.The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.Develops, maintains and tests incident management procedures in agreement with service owners.Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.Analyses causes of incidents, and informs service owners to minimize probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.

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This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.