Title: System Administrator About KBR: At KBR – We do things that matter. We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver. Think.KBR.com KBR in Australia With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. The Opportunity The Systems Administrator supports the day-to-day operations of client ICT Service Desk environments, helping to maintain system performance and reliability. Working under the guidance of senior administrators and the Service Desk Manager, this role provides first and second-level support for incidents, service requests, and scheduled maintenance tasks. The Systems Administrator contributes to monitoring and troubleshooting activities, escalating complex issues where required, and ensuring that service operations are delivered in line with agreed standards. This role offers the opportunity to develop technical skills and gain experience across a broad range of systems and services, while working as part of a collaborative and customer-focused team. Responsibilities Service Operations + Provide day-to-day support for client systems, servers, and infrastructure under supervision. + Monitor system health and performance using established tools, escalating alerts or issues as needed. + Respond to service requests and incidents within agreed timeframes. + Assist in the administration of Service Desk environments across different networks. + Follow ITIL-based service management practices, SoWs, and SHIs. + Participate in support rosters as directed. Incident & Problem Management + Troubleshoot and resolve routine incidents, escalating more complex issues to senior administrators. + Maintain accurate and detailed records of incidents, actions, and resolutions. + Assist senior staff in problem investigations and trend analysis. Maintenance & Continuous Improvement + Carry out scheduled maintenance tasks such as updates, patching, backups, and health checks. + Suggest areas for improvement or efficiency to senior staff. + Support the rollout of new systems and technologies by assisting with testing and documentation. Collaboration & Documentation + Work closely with senior administrators and Service Desk staff, contributing to knowledge sharing and team support. + Maintain and update knowledge base articles and basic technical documentation. + Participate in team meetings and service reviews when required. Incident Response & Crisis Support + Assist with incident response activities, following direction from senior team members. + Provide accurate updates during service outages or disruptions. + Contribute to post-incident documentation and reviews. Qualifications, Skills and Experience Essential: + Basic experience supporting Microsoft technologies such as Windows Server 2016/2019/2022. + Exposure to virtualisation platforms (e.g. VMware, Hyper-V, Nutanix). + Foundational understanding of networking (e.g. TCP/IP, VPNs, firewalls, switching). + ITIL V3/4 Foundation Certification (or willingness to obtain). + NV1/NV2 Security clearance + Ability to follow troubleshooting procedures and escalate issues appropriately. + Strong communication, documentation, and organisational skills. Desirable: + 2+ years’ experience in an IT support, helpdesk, or systems support role. + Exposure to government ICT environments. + Familiarity with Linux technologies (e.g. RHEL). + Basic experience with monitoring tools (e.g. Elastic, SCOM). + Knowledge of backup and DR solutions (e.g. Veeam, HYCU). Benefits of KBR + A workplace culture certified as a Great Place To Work (Aus, India, UK & US) + Flexible working conditions + Competitive salary (including annual reviews) + Paid Parental leave + Paid Reservist leave + Income protection + Corporate rewards + Salary packaging/Novated leasing + Discounted employee stock purchase plans + Flu shots, skin checks and private health insurance discounts + Career development: Online learning, mentorship and career pathways If you’re ready to shape tomorrow, let’s get started. Apply Now! KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present. As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences. #LI-JAW1