Responsible for effective delivery of technical support and installations. This will include break-fix tasks, 

includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing 

installations in an Oracle Cloud Infrastructure (OCI) datacenter. 

Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of 

technician activities in accordance with internal polices and service level agreements. 

Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTA's to cover 24x7