JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Switchboard & Workplace Service Assistant

Find your next move at JLL and build a fulfilling career 

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise. 

Job Overview: Switchboard & Workplace Services Assistant - Birmingham

Hours: 08.30-17.30 Tuesday – Thursday.  Additional hours will be required to cover absence.

What this job involves:

Handling inbound calls, triaging, and directing enquiries to relevant departments and supporting the day to day running of reception services.

Reporting to the Switchboard Supervisor you will provide support to both the JLL contact centre staff and to the front of house team.  The primary function is to ensure all calls to JLL are answered in line with service level agreements. As a joint role you will also assist in the running of the front of house and client service team, as a when required.

The position requires strong communication and customer service skills.

Key responsibilities:

Managing inbound calls from potential clients and contractors

Covering Front of House duties during busy periods

Conducting office walk-throughs to identify issues

Supporting client events

Ensuring compliance with company policies

Handling approximately 150 calls per day

Maintaining abandonment rate below 5%

Managing office supplies and inventory

Maintaining kitchenette supplies and cleaning coffee machines

Updating Excel database for business unit changes across UK

Updating internal communication screens

Overseeing meetings and events (room setup, catering, cleaning)

Managing office access and visitors

Candidate requirements:

Strong customer service and networking skills

Professional telephone manner with excellent communication

Ability to use initiative under pressure

Team player who can multi-task and prioritize

Flexible approach to departmental needs

Good educational background and English language skills

Approachable personality with good sense of humour

Corporate environment experience

Telephone-based contact centre experience required

Each area requires attention to detail, organizational skills, and the ability to multitask while maintaining a professional office environment.

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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