Health Advocates Network is currently seeking a **Switchboard Operators** to work at a facility in **Albany, NY.** These are _registry_ positions with our company. **Pay Rate:** $18 / hour *W2 **Shift details:** + M-F 8:30a.m.- 4:30p.m. **Some of the skills needed for these positions include, but are not limited to:** 1. Respond to customer service inquiries by telephone, through written correspondence, by email and in person. 2. Extract information from DOS records to assist customers. Direct customers to appropriate online databases, forms, applications and instructions which outline request requirements. Explain statutory requirements and defend agency policies and procedures. Provide customers with navigational assistance with online applications. 3. Review applications for compliance with laws, policies and procedures. Process application and form fees and reconcile daily cash reports. 4. Prepare written or email correspondence to applicants identifying application errors or deficiencies. Electronically preserve each record in accordance with DOS guidelines. 5. Create computerized license, registration and filing records in accordance with DOS guidelines. 6. Answer approximately 60 call center calls a day. 7. Other duties as assigned. **Benefits:** -Medical -Dental -Vision -Term Life -Short-Term Disability Coverage -401K If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at **(800) 928-5561** and ask to speak with **Vanessa** (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! https://stafftoday.staffingreferrals.com/join/vdemont \#ZipRecruit Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability