WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Please noted that, this is part-time 20 hour contract

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A WORLD OF REWARDS

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\n\nHourly Rate of £13.39 per hour\nSmart uniform provided and laundered\nFree, healthy and high quality meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nDiscounted car park\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Member’s areas\n\n

 

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A Switchboard Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

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What will I be doing?

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As a Switchboard Operator , you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nAccept and deliver all messages correctly and promptly for both Guests and management\nEnsure all wake up calls take place at the correct time\nDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate\nHandle emergency calls immediately and relay comprehensive and accurate information, as required\nDemonstrate a high level of customer service at all times\nComply with hotel security, fire regulations and all health and safety legislation\nAttend appropriate training courses, when required\nDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity\nFollow company brand standards\nAssist other departments, as necessary\n\n

What are we looking for?

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Switchboard Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude and good communication skills, especially on the telephone\nCommitment to delivering a high level of customer service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a customer-focused industry\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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