Major Responsibilities:

Receives and processes incoming and outgoing calls for the Communications department.Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.Follows proper protocol for all emergency procedures Monitor alarms and contact proper personnel when needed.Follows proper procedure for all aspects of supporting the paging operations  Able to program long range papers through the outside vendors.Maintains exceptional guest relations and promotes the hospital/system philosophy.  Interact with clients, patients, visitors in a helpful, courteous, and results-oriented manner, according to established departmental and hospital guidelines.
 Education/Experience Required:

- High School Diploma or equivalent. - 1 + year experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face-to-face or via telephone. - Some experience in answering service/switchboard areas.

Knowledge, Skills & Abilities Required:

- Computer and typing skills. -Ability to speak, read, write and understand English clearly, as related to job activities. -Has excellent spelling and grammar. -Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision. -Good Communications skills. -Analytical and problem solving skills. -Basic PC skills with the ability to navigate in Windows environment.N/A

Physical Requirements and Working Conditions:

-May require evening, weekend, night, and holidays.If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.