Job Title: Switchboard OperatorDepartment: Switchboard Location: UMMC (Batavia) Hours Per Week: Per Diem (0-19)Schedule: Day & Evening - Rotating Weekends 3PM - 11PM SUMMARY:As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction. Unit/Department Specific Info> RESPONSIBILITIES: + Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills) + General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager REQUIRED QUALIFICATIONS: + None. PREFERRED QUALIFICATIONS: + Associates degree preferred. + Two years customer service experience, preferably in a fast pace environment setting. + Bilingual + Possesses strong customer service skills and the ability to demonstrate compassion and empathy. + Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer. + Embraces a culture of customer-centric behavior and innovation critical to success in this role. + Must be able to work under rigorous pressure. + Proficiency in use of computers. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $17.25 - $18.25 CITY: Batavia POSTAL CODE: 14020 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.