Job Description:

Job Title: Switchboard Operator 

Location: Springfield, Missouri 

Department: Centralized Scheduling 

Employment Type: Full-time 

Job Summary: 
Are you passionate about customer service and thrive in a fast-paced environment? Join our team as a Switchboard Operator at Burrell, where you will play a vital role in connecting callers with the services they need. In this position, you will utilize your multitasking skills to assess caller needs and efficiently direct calls to the appropriate departments. We are looking for individuals who are dedicated to providing excellent service and can handle a busy office atmosphere with ease. 

As a Switchboard Operator, you will be the first point of contact for our callers, ensuring they receive the assistance they require promptly and professionally. Your ability to manage a multi-line phone system while maintaining a friendly demeanor will be key to your success in this role. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Assess caller needs and field calls to the appropriate department efficiently. 
• Operate a multi-line phone system while managing incoming calls in a fast-paced office environment. 
• Provide excellent customer service by addressing inquiries and directing calls with professionalism. 
• Maintain accurate records of calls and ensure timely communication with relevant departments. 

Education, Experience, and/or Credential Qualifications: 
• High School Diploma or GED. 

Additional Qualifications: 
• Strong communication skills and the ability to multitask effectively. 
• Previous experience in a customer service role is preferred but not required. 

Physical Requirements: 
• [Convert into bullet points which are easy to read and understand in plain but professional language] 

Keywords: Switchboard Operator, Customer Service, Columbia, Missouri, Centralized Scheduling, Multi-line Phone System, Fast-paced Environment, Office Support, Communication Skills, Burrell 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.