Swedish, English
Employment Type
Full time
Contract Type
Permanent
Description
Are you passionate about communicating with people? Do you want to work abroad for an established client while developing professionally and gaining experiences and memories for life? Are you a service-oriented person with strong problem-solving skills? We invite you to join our multicultural office at Foundever Cyprus!
Start date: June 23rd
Location: Larnaca, Cyprus
Employment: Full-time, 40 hours/week, 6-month probation period followed by permanent employment
Working hours: Monday to Friday, 09:00–17:45. No weekends!
About the role:
Our client is a fast-growing international company within e-finance. In this role, you will work as a Swedish-speaking customer service representative in the client’s complaint department. Your tasks will primarily involve assisting customers via email with complaints related to invoices, payment inquiries, refunds, and general support. Phone calls may also occur. The most important task is to ensure an exceptional customer experience and leave the customer with a positive impression. No sales are involved in this role.
To support your success and growth at Foundever, we offer the following benefits:
Fixed monthly salary with a beneficial bonus system.Opportunities for professional development. Modern, newly renovated office in a central location in Larnaca. Full relocation package (your flight to Larnaca and transfer included). Free accommodation for the first month (second month only €100) or a cash-in-hand bonus if you find your own housing.Training and education by certified trainers.Refer-A-Friend bonus – work with friends and earn bonuses! Sunshine 330 days a year! Health and accident insurance during both work and leisure time. Group activities with colleagues at the office, for example Foundever Fun Day. Discounts and employee offers at local cafés, restaurants, shops and more. Continuous support from our local HR team throughout your employment.To succeed in this role, we expect you to:
Be fluent in Swedish, both spoken and written, and have good knowledge of English.Have good computer skills.Be able to provide a clean criminal record and have no ongoing debt restructuring, debts to the Enforcement Authority, or payment remarks.Previous experience in customer support or service is a merit but not required to apply. To thrive in this role and work environment, you should have strong communication skills, be able to handle multiple tasks simultaneously, be responsible, and see yourself as a team player.Belonging, well-being, purpose and growth are our keywords. We hope you want to become a part of our team!
We look forward to your application!
Foundever® is a global leader in customer experience (CX). With 150,000 employees worldwide, we deliver the best experiences for over 800 of the world’s leading and digitally driven brands. Our expertise and innovative solutions within CX and technology are designed to meet our customers’ operational needs and deliver a first-class customer experience in the moments that really matter.