Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a Senior Vice President, Client Experience and Propositions.

Principal Responsibilities

Leads and supports the overall client experience and propositions strategy including strategic change and transformation for Global Payment Solutions (GPS) Client Service. This includes planning and needs gathering, industry benchmarking, working with Product, Operations and Technology to deliver solutions to improve client experience for our broad range of clientsClient AdvocateProcesses and Client Journeys Voice of the client – support global/regional client advisory/counsel to ensure new/existing products meet client’s requirements, feeds into Product for prioritization of enhancementsInvestigate key client feedback and work with Product, Operations and Wholesale to review, reimagine and improve customer journeys for key clients and focused growth products to enable frictionless servicing and enhanced client experienceClient Segmentation and proposition Work with the team to define and drive the client segmentation strategy, build propositions and consistency within Operations and Coverage on our client tiersClient Engagement – Engage clients to future proof the client service proposition, experimenting and adopting new technologies to improve efficiencies and client experienceCommercialization Work with internal teams clients to commercialize new or enhanced propositions for our clients, working seamlessly/end-to-end for clients and Client Service teams. The aim is to refine processes to ensure successful delivery and utilization of both existing new solutionsCommunications – Ensure communication plans and content are effective and complete to prepare internal Client Service teams to share them confidently with clientsCollect and analyses feedback to ensure our services and propositions are working well for clients, formulate plans for improvement or enhancementFamiliar and comfortable with large and global/regional data sets and information, able to perform analysis to ensure data led decisions