Job Summary
Comcast is seeking a visionary and results-oriented Senior Vice President (SVP), Xfinity Consumer Product Marketing to lead the strategic direction, development, and lifecycle management of consumer-facing products and services under the Xfinity brand. Reporting directly to the Chief Growth Officer, this executive will serve as the architect of Xfinity’s multi-year product roadmap, ensuring offerings are aligned with evolving customer needs, competitive dynamics, and Comcast’s broader business objectives. As a key member of the senior leadership team, the SVP will drive innovation, growth, and customer value across Comcast’s residential broadband, mobile, video, and smart home portfolios. This leader will own the end-to-end customer journey, with an eye to product P&L and go-to-market execution, while fostering a culture of innovation, agility, and data-driven decision-making. The role requires close collaboration with cross-functional partners in Product, Technology, Marketing, Customer Experience, Sales, and Finance to deliver converged, high-quality, and differentiated experiences to millions of households.Job Description
Key Responsibilities:Product Growth Strategy
Define and execute a compelling, multi-year product strategy that aligns with Comcast’s vision and growth objectives.
Oversee the full product portfolio, ensuring offerings meet market demands, drive customer satisfaction, and deliver financial performance.
Translate consumer insights, behavioral data, and satisfaction metrics into actionable strategies and investment priorities.
Balance innovation with lifecycle management of existing products, ensuring continuous improvement and monetization.
Drive the development and successful launch of new products that meet quality standards, regulatory requirements, and market needs.
Promote and evolve converged offerings that unify broadband, mobile, and video services — simplifying the customer experience through integrated billing, support, and service delivery.
Business Leadership
Own product P&L by line of business, ensuring profitability, efficiency, and strategic alignment.
Serve as the central hub for cross-functional collaboration across product lines and enterprise stakeholders.
Define and refine differentiated value propositions that address customer pain points and elevate the Xfinity brand.
Develop enterprise-wide business requirements and strategic investment plans that support long-term growth and innovation.
Demonstrate the ability to monetize product ideas and scale them effectively in competitive markets.
End-to-End Execution
Lead and align cross-functional teams — including engineering, marketing, sales, and customer service — to ensure seamless execution of product strategies.
Own the full customer journey from ideation to post-launch support, ensuring consistency and excellence at every touchpoint.
Coordinate go-to-market efforts, ensuring product readiness, resource alignment, and effective communication of value propositions.
Establish and monitor KPIs to track product success, customer satisfaction, and financial outcomes.
Influence product design and technical specifications based on customer insights, market trends, and competitive intelligence.
Ensure all products comply with national and international regulations, including data protection laws and industry-specific standards.
Qualifications:15+ years of experience in strategic product development, consumer services, or technology, with at least 5 years in a senior executive role.
Proven success in developing and executing large-scale, consumer-focused product strategies within telecommuications, media, technology, or adjacent industries.
Deep knowledge of broadband, mobile, video, and smart home markets, with the ability to anticipate trends and shifts in customer expectations.
Strong financial and analytical acumen; demonstrated ability to build compelling business cases and translate strategy into measurable outcomes.
Exceptional leadership, collaboration, and influencing skills across cross-functional teams and executive stakeholders.
Excellent communication and storytelling capabilities; experience presenting to C-suite and board-level audiences.
Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred.
Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion.
Do what's right for each other, our customers, investors, and our communities.
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Execution Excellence; Cross-Functional Leadership; Financial Acumen; Innovative Leadership; Customer Centricity; Strategic Thinking; Storytelling
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years +