Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent II is responsible for regulatory enforcement and compliance of established policies, procedures, regulatory publications, Federal and State laws. Assists in enterprise asset protection in and around the Yaamava’ Resort & Casino and other Tribal buildings. This role observes, reports, records, and documents all unusual and/or suspicious occurrences and deviations.Essential Duties And Responsibilities

1. Analyzes recorded and live surveillance video of property-wide activities to detect any suspicious activity, violations of gaming activity including cheating at play, or suspicious financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or Yaamava’ Resort & Casino operations.
2. Conducts observations, writes detailed and accurate reports, and completes data entry while maintaining the confidentiality of the Surveillance department.
3. Manages telephone calls and radio communications traffic, collecting information, and logging pertinent information utilizing surveillance software simultaneously in a high-output work setting.
4. Collaborates closely and maintains excellent communication with Casino operations and leadership to gather pertinent information and investigate criminal activity, injury or illness claims/reports, and safety risks.
5. Learns all games offered by Yaamava’ Resort & Casino.  Possesses strong math aptitude for verifying and authorizing payouts, reimbursement, or reconciliation issues and applies knowledge to mitigate wrongdoings.
6. Performs department audits to ensure regulatory compliance pertaining to financial transactions, morning audit drops or count room procedures, table games play, and food and beverage health and safety codes.
7. Maintains working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Reports pertaining to Casino activities.
8. Performs camera checks and inputs technical surveillance work orders or malfunction forms and reports any other problems pertaining to surveillance equipment.
9. Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

High School Diploma or GED is required.

Associate’s degree or equivalent in a related field (i.e., criminal justice, accounting, law, or psychology) is preferred.

Minimum one (1) year of experience in surveillance or relevant casino experience is required.  

Knowledge, Skills And Abilities (Ksa)

Must possess intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills.

Must possess excellent report writing skills and verbal communication skills.

Must be able to understand and use various database management systems and the technological components of computers.

Must be able to multitask with different and sometimes conflicting events happening simultaneously.

Basic mathematical skills, including calculating figures, adding, subtracting, multiplying, or dividing in all units of measure, using whole numbers, common fractions, and decimal numbers.

The ability to successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within one (1) year is required.

Certified Surveillance Professionals (CSP) certification is preferred.

Licenses, Certifications And Registrations

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other

office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,

via videoconference and over the telephone.

Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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