Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Plan, lead and coordinate all areas of Quality Services to exceed internal and external customer expectations in safety, quality, productivity, schedules, housekeeping and employee relations.

Responsibilities:

Work to eliminate all unsafe behaviors and conditions within the plant.Fully support and practice Safety Training Observation Program techniques on a daily basis.Assure the maintenance of excellent housekeeping practices and safety awareness on all shifts.Maintain positive communication within the Quality department on all shifts.Communicate effectively with all internal external customers to insure that all production requirements, schedules, quality, and final deliveries of our products are satisfactory.Evaluate current technical and business data related to quality assurance.Make recommendations directly with manufacturing staff on the testing or trial usage of any new or alternate products and methods affecting product quality. This includes discussing such new or alternate products/methods prior to production use.Discuss job specifications with sales and Customer Service Representatives on all new and existing accounts experiencing problems.Perform the proper evaluation, investigation and response to customer complaints.May make recommendations regarding hires, terminations, promotions, transfers, and training of Quality personnel.Motivate staff in support of department objectives and timely and effective schedules to ensure production goals.May be responsible for determining appropriate staffing for each shift along with other supervisors, departments and co-workers.Coordinate staffing efforts to effectively meet all quality and production requirements.Foster the continual use and implementation of the philosophies and tools that are taught through our Total Quality Program.Promote the concept of working together as a team and with other departments to build continual improvement within the company.Perform other related duties as required.

QualificationsMust have the ability and willingness to work multiple shifts, including nights.Quality orientedAbility to build and lead a teamExceptional communication skillsStrong customer service orientationHigh School Diploma or GED, with 5 years or more experience working in a quality assurance or similar role within a production environmentMinimum 1 year of experience in a leadership role

Additional Information

All your information will be kept confidential according to EEO guidelines.

RRD's current salary range for this role is $67,800- 105,800 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans