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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. 
 
Job overview and responsibilities

Responsible for supervising vendor operations at assigned hub stationSupports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integrationOutsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directedResponsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level AgreementsCollaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issuesCommunicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulationsServe as the on shift, single point supervisor for coordination between the Business Partners and Station Operations CenterManage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as requiredMonitor Business Partner performance in real time and discover opportunities in advanceInitiate and monitor ‘on shift’ Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issuesEnsures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipmentCoordinate with Business Partners during irregular operations; late aircraft, return to gate/fieldMonitor Business Partner delays and investigate as requiredGenerate real time reports with most up to date informationAssist in identifying trends and operational key points for overall improvementAttend all required operational briefings/callsMeet individual and station / system goals Serve as a subject matter expert on safety, service, and proceduresComplete all required regulatory and Company required documentation of activitiesParticipate in collateral projectsQualificationsWhat’s needed to succeed (Minimum Qualifications):

High school diploma or equivalentMinimum of two years of experience in Airport Operations or related backgroundExperience in project management initiatives and working cross divisionally    Previous experience in a leadership role such as a team lead, service director or supervisor positionStrong sense of ownership, understands operations and how to translate knowledge to business goalsContinuous improvementCustomer FocusConflict resolution, accountability, teamwork, engagement/motivationSafety orientationPlanning/multi-taskingStrong written and oral communication skillsDecision making with an ability to leadProficient in IT systems and common software appropriate to work groupExperience leading and influencing a team and customer service experienceMust be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidaysMust possess a valid state-issued driver’s license, and acceptable driving recordMust NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptionsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Bachelor's degree or 4 years of relevant work experienceComputer skills including Microsoft Office (Outlook, Word, Excel)Experience leading Business PartnersExperience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office
The base pay range for this role is $64,885.00 to $84,514.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.