Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

Program Consulting

Finance Consulting and Billing Services

Applied Technology

Outsourcing and Operations

Strategy

Project and Grants Management

Assessments and Feasibility Studies

Employment Services Case Manager Supervisor – Job Description
The Case Manager Supervisor is responsible for overseeing the daily operations of a team of Employment Case Managers, ensuring quality service delivery, compliance with contractual and programmatic requirements, and consistent staff development. This role focuses on performance management, quality assurance, and interdepartmental coordination to support successful program outcomes.

Key Responsibilities:

Monitor daily performance metrics and provide ongoing coaching, training, and professional development to direct reports.Conduct regular check-ins and provide daily support and guidance to Employment Case Managers to ensure staff are equipped to meet performance expectations.Establish clear accountability practices and ensure team outcomes are measurable and aligned with program goals.Review and approve supportive services and mileage reimbursement requests in accordance with program guidelines.Ensure participants receive timely and high-quality services throughout their program engagement.Respond promptly to customer escalations and maintain communication with the Assistant Program Director regarding any personnel, performance, or customer-related concerns.Ensure accurate and timely submission of all required County reports and maintain compliance with quality and performance standards.Attend and represent the department in meetings with internal teams, county representatives, and community partners.Validate and complete monthly reports that track and measure progress toward project objectives.Review County Quality Control (QC) audits, identify errors or incorrect citations, and submit appropriate challenges.Oversee staff responses to County QC audits, verify the accuracy of corrections, and supervisor responses.Analyze QC findings to identify training needs and support targeted staff development based on trend data.Collaborate with leadership and QA to drive continuous improvement and ensure program integrity.Maintain compliance with all company policies, procedures, and program regulations.

Required Skills

Strong written and verbal communication skills, with the ability to effectively interact with clients, staff, and external partners.Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.Demonstrated ability to work independently while also collaborating effectively within a team environment.Skilled in interpreting and applying federal, state, and local regulations.Proficient in analyzing data, identifying trends, and preparing clear, concise reports.Capable of communicating project updates, challenges, and relevant information to internal leadership and external stakeholders.Experience leading teams and coordinating tasks across multiple units.Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Access.

Qualifications

Associate’s degree required, Bachelor’s degree or higher in Social Work, Public Policy, Human Services, or a related field preferred.Minimum of 3 years of relevant experience in workforce development, case management, or social services.At least 2 years of direct supervisory or management experience, preferably in a similar program environment.

Working Conditions

In office full time

Range: $65,200-$85,700

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.