Temporary Supporter Care Officer – £14.20/hour – Bristol/Hybrid

Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location: Bristol – hybrid (2 days/week in the Bristol hub)
Start date: ASAP

Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.

The role
You’ll be the friendly, helpful first point of contact for supporters – answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity’s e-commerce shop. You’ll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.

Key responsibilities:

Respond promptly to supporter enquiries across multiple channels

Update and maintain the supporter database (Donorflex) with accurate contact and donation details

Process and reconcile donations, ensuring prompt banking and thanking of donors

Provide first-line support for legacy and in-memory gifts

Support e-commerce customers with orders and enquiries

Handle complaints professionally and in line with procedures

Collaborate with fundraising teams on projects, ensuring excellent customer service

Monitor compliance with fundraising regulations and data protection legislation

We’re looking for someone with:

Experience in a customer service role, handling enquiries via phone, email, and digital channels

Strong written and verbal communication skills

Excellent IT literacy, including Microsoft Word, Excel, and Outlook

Experience with CRM systems

Understanding of GDPR and fundraising regulations (or willingness to learn)

Ability to work independently and plan effectively

A commitment to delivering high-quality supporter care

If you’re passionate about great customer service and supporting a charity’s mission, we’d love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.