Security Clearance: IT-2 (Non-critical Sensitive) – Requires favorable ANACI
Location: Virginia Beach, VA
Citizenship Requirement: U.S. Citizenship required

Summary:

Provides first-line technical support for information systems users worldwide, resolving issues involving office automation, data communications, LAN, and POS systems. Manages help desk requests, troubleshoots problems, and ensures timely resolution while maintaining strict adherence to Department of the Navy cybersecurity policies.

Key Responsibilities:

Serve as first-level support for IT issues involving hardware, software, and system access.

Utilize automated help desk systems to log, track, and manage requests.

Gather detailed information to properly classify and escalate issues.

Determine urgency of reported problems and refer them appropriately.

Provide regular updates to customers and maintain communication throughout resolution.

Assist in preparing weekly/monthly productivity reports.

Enforce Information Security and Assurance principles in all support functions.

Perform additional duties as assigned.

Cyber IT/CSWF Program Compliance:

This position is classified under the Department of the Navy’s Cybersecurity Workforce (CSWF) in Specialty Area 41 and requires the following:

Credential Requirements (one of the following):

Education: Bachelor’s Degree in a related field (see SECNAV M-5239.2 Appendix 4)

Training: Examples include 14AA, 14BH, CYBR1005, NEC 1316, 2710, 2791, etc.

Certification:

CompTIA Security CE

GIAC GSEC

SSCP

Operating System Certificate:

Microsoft Windows 10 Desktop OS CE or as required by the command

Privileged Access Statement:

Signed agreement required

Continuous Learning:

Minimum 20 hours annually, documented in IDP

Certification Timeframe:

Candidates without credentials may be hired but must certify within 6 months or face termination.