TMC is a national therapy provider that brings physical, occupational, and speech therapy services to long term care providers. We are growing and looking for a Support Systems Coordinator to join our team. Giving back is at the core of everything we do. TMC is committed to our team members, helping them enhance skills, remain current on regulations, stay up to date on innovative technology, and advance their personal and professional growth.
If you are looking for an opportunity where you can see your career grow and be part of something incredible, TMC is the place for you. TMC is also committed to a culture of caring, not just for those we serve, but for our own team members.
Your career with us means:
Pay Rate: $15-18.00 per hour based on experienceFlexible Scheduling.13 Days of PTO and 6 Paid Holidays.Internal Growth and Leadership Opportunities.Mental Wellbeing Support Program.Health, Dental, and Vision.Retirement benefits (including 401k company match). ResponsibilitiesResponsibilities of this position include analysis, critical testing, support, and training for TMC Software Systems and providing complex technical support to the internal developers and office staff.
Duties and Responsibilities:
§ Complete critical pre-release alpha testing and data compilation in support of software publish cycles with follow up testing, as needed.
§ Maintain administrative systems in TMC software systems including ticket desk, tips and tools, TMC connect, and Ignite knowledgebase.
§ Update/maintain access and training as needed for TMC’s Client and Practitioner Portals.
§ Creation of education pieces on an as needed basis for recurring educational series or software publish cycles.
§ Maintain Ignite’s suggestion box including scheduling meetings and creating and enforcement of time frames for completion
§ Primary contact for ancillary departments with processes, duties, requests and issues in relation to TMC Software Systems.
§ Accurate Data Entry of time sensitive materials.
§ Analysis of service desk submissions for solution implementation or process updates.
Qualifications
Qualifications:
§ Previous customer service preferred
§ Ability to quickly learn and navigate multiple software platforms and web-based applications
§ Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
§ Ability to solve problems independently.
§ Excellent oral and written communication skills.
§ Organized and detail oriented.
§ Ability to adapt to changing priorities.
§ Ability to lift 20 lbs
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