Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The support specialist plays a critical role in our Global Training & Personnel Development department, responding to service requests from our global team. The support role involves understanding business problems and opportunities while applying technical skills in the support of our learning and performance management system, Cornerstone Saba. The ideal candidate would be able to learn how to visualize our entire system, see how the pieces interact, understand how the data flows, and root cause system issues.

Major Duties and Responsibilities:

Provide tier 1 and tier 2 support for employee questions about training courses, performance reviews, goal setting and skill proficiencies, using the ServiceNow platform.Support the configuration, deployment and maintenance of the Global Professional Development Center (PDC), using the Cornerstone Saba Learning, Performance and Skills platform.Collaborate with global and regional training and personnel development teams to implement learning and performance initiatives.Collaborate with instructional design teams to test and validate SCORM packages, ensuring compatibility and functionality within the Cornerstone platform.Generate and analyze reports to track learning metrics, performance trends and compliance.Stay current with learning, performance and skills module updates, patches and best practices.

This position is full-time on-site (40 hours per week) Monday through Friday and will reside in the greater Seattle, WA area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown SeattleFederal WayLynnwoodBellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

Effective verbal and written communications skillsStrong organizational and prioritizing skillsExperience with Microsoft Office Applications (Word, Excel, PowerPoint)Attention to detail, curiosity, professionalism, integrity, sense of humorExcellent attendance practicesStrong desire to solve problems and care for work standards, efficiency and improving productivityAbility to work independently, but also to seek help when needed to accomplish goalsFluent in English

DESIRED QUALIFICATIONS

Interest in the logistics industry or learning management systems is a plusExperience supporting Cornerstone Saba cloud platformFamiliar with SCORM, AISS and xAPI standards and troubleshootingExperience using the ServiceNow platform

Additional Information

Expected base pay:  $30-35 per hour

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and Reimbursement

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.