Support Solutions Specialist Location Name DE, Wilmington ID 2025-12650 Date Posted 22 hours ago(7/30/2025 5:38 PM) Company Berkley One Primary Location US-DE-Wilmington Category Operations Company Details

 

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy.  We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.  

 

This role will be based in our Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

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The Company is an equal employment opportunity employer.

Responsibilities

As a Support Solutions Specialist, your objective will be to deliver all that is great about Berkley One and to help our agents place and maintain business with us. Ideal candidates will have experience supporting a successful customer solutions team that delivers world class service across multiple channels and are energized about helping others drive market growth within an organization. You'll report to the Customer Experience Team Leader and support distribution management activities throughout the producer lifecycle for all three segments of our business.

 

What you can expect:

Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talentInternal mobility opportunities Visibility to senior leaders and partnership with cross functional teamsOpportunity to impact changeBenefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to: 

Support new agency onboarding:Create and distribute new Agency Contracts to all new agencies via e-signature and advise the Distribution team of progress and completionEnsuring the Enrollment Packet is delivered to all new agency partners and required information is received back and accurately entered into SalesforceFollow workflow for entering all new staff of an existing agencies into SalesforceFollow process to ensure the accurate and current agency/producer licensing is compliant in our SalesforceEnsuring we are compliant with state regulatory requirements throughout the appointment process in the Sircon platformTroubleshoot technical issuesResponsible for running monthly reports and distributing to agentsExecute activities and projects relative to mass agent communication.  This could include but is not limited to: Delivery of the Schedule E via e-signatureCollecting RSVP’s on mass invitationsAssist with agency and customer eventsAssist Agency Experience Managers with processes that cross all producers and various functional areas  within Berkley One including:Broker of Record or Change of Producer processAgency terminationOrganizing and understanding agency codesOther projects as assigned Qualifications

What you need to have:

High school diploma required

Minimum 2 years work experience in office setting performing clerical and data entry oriented tasks

You have a strong sense of accountability, fun and adventure

Natural curiosity- you love learning how things work and you are always looking for innovative improvements

You have excellent organizational skills, integrity, and great follow-through on tasks

Strong ability to deal with ambiguity and work independently to get the job done

Proficiency with the Microsoft Office suite and other programs

Proficiency with the technology required

What makes you stand out:

Experience contributing on a high performing service solutions team in a high growth, fast paced environmentYou are an outstanding collaboratorCalm under pressureYou are comfortable challenging norms while working collaboratively with colleagues at all levels of the organizationExperience with Salesforce Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role Connect With Us! Not ready to apply? Connect with us for general consideration.