We are looking for a proactive and detail-oriented Support QA Engineer with expertise in both manual and automation testing to join our global Risk Technology team. This role combines incident investigation, regression/data testing, and support QA validation, playing a key part in ensuring the stability, performance, and quality of our web-based applications and services.

This position is ideal for someone with strong QA fundamentals, experience in both manual and automation testing, and a passion for improving customer and support team experiences.

 

The Role

 

Investigate incidents reported by customers, internal teams or monitoring systems to identify root causes and perform in-depth analysis using logs, error messages, and monitoring tools. Collaborate with development, product, and support teams to reproduce issues, validate fixes, and ensure smooth incident resolution Identify recurring issue patterns and proactively recommend preventative solutions to reduce future incidents.  Document incident details, root cause analysis, and resolutions clearly and thoroughly, and contribute to post-incident reviews for continuous improvement. Design, develop, and execute both manual and automated test cases for data workflows, support tools, and web-based applications. Build and maintain automation scripts using frameworks such as Selenium with C# (or equivalent), and ensure ongoing maintenance and optimization of test suites. Perform data testing to verify accuracy, consistency, and reliability across systems and validate integrations through API testing using tools like Postman. Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives, contributing to test planning, estimation, and progress reporting. Demonstrate agility, critical thinking, and a continuous improvement mindset by challenging existing QA processes and identifying areas for enhancement. Stay updated on industry trends, testing methodologies, and emerging technologies, including the application of AI tools in QA and support environments. Contribute to improving incident management processes, ensuring faster resolution times and better communication during high-priority incidents. Stay informed about industry best practices for incident investigation and quality assurance to continuously improve incident response procedures.

The Requirements

 

Essential

A minimum of 3+ years of experience in software testing or QA, with a focus on incident investigation and troubleshooting.Strong analytical skills, with the ability to dig into logs, error messages, and application behaviour to determine root causes.Experience in performing incident response and troubleshooting under time pressure in a production environment.Knowledge of web-based applications, databases, and relevant technologies.Familiarity with using monitoring tools, log aggregation systems, and incident tracking tools (e.g., Azure DevOps, ServiceNow).Experience with maintaining Test plans, bugs clearly with detailed reproduction steps using bug-tracking tools (e.g., Azure).Experience working with development teams to replicate and fix issues.Strong communication skills to clearly document issues, resolutions, and collaborate effectively with cross-functional teams.Ability to work in a fast-paced, dynamic environment and prioritize tasks based on urgency.Ability to handle critical incidents and manage multiple priorities while maintaining a calm and methodical approach.Comfort with remote work, with the ability to collaborate across different time zones.Shift timings: Ensure good overlap with India/UK working hours

 

Desirable

Knowledge of REST API testing, scripting languages (e.g., Python, C#) for test automation and data manipulation.Knowledge in test automation frameworks such as Selenium, JUnit, TestNG, or equivalent.Familiarity with version control systems (e.g., Git) and CI/CD practices.ISTQB or equivalent certification.

 

Additional Requirements

Strong interest in learning new technologies, tools, and processes to improve incident management and resolution.

 

Working Conditions

The successful applicant will report to the Support QA Manager (UK-based).Hybrid working arrangement, with regular collaboration with the India-based team.Willingness to occasionally participate in out-of-hours support when critical incidents occur.This role may require occasional on-call support during incidents or emergencies.

 

If you're passionate about quality assurance and excited to work in an agile environment with cutting-edge technologies, we'd love to hear from you!

 

Equal Opportunity Employer