Support Services Specialist II Dallas, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for performing routine tasks supporting the day-to-day manual fulfillment projects for Support Services. Key responsibilities may include the preparation of mail, boxes, and fulfillment projects, labeling, packaging, folding, inserting, and other miscellaneous mailing functions. Job expectations may include clearly communicating with their onsite manager, reading a checklist of instructions, sorting and counting documents, verifying appropriate and accurate information is provided within the documents, and inserting documents into an envelope. **Support Services Team:** Support Services, part of Global Human Resources, provides Bank of America businesses with the products or services they need, while providing meaningful, sustainable employment to persons living with disabilities. Their high quality, competitively priced, offerings include: Fulfillment • Manual package assembly • Customer document print, insert & mail Graphic arts and printing • T-shirt and apparel screen printing Data Entry • Electronic categorization of consumer documents • ATM compliance validation Inventory Management • Warehouse storage • Distribution services As a winner of multiple awards, including the prestigious New Freedom Initiative Award from the U.S. Department of Labor, Support Services represents Bank of America's ongoing commitment to social responsibility, inclusion, and the removal of barriers for people living with disabilities. **Responsibilities:** + Completes quality review processes for fulfillment projects, assisting in completing multi-level tasks + Identifies errors or customer privacy breaches and escalates to the attention of the manager for correction + Scans barcodes or enters data into a document tracking system, working accurately and efficiently with attention to detail + Organizes documents and verifies appropriate, accurate information is provided + Assists associates to resolve administrative problems + Maintains a foundational understanding of the team’s business operations and adheres to the bank's and department guidelines policies **Required Qualifications:** + Ability to comprehend instructions and receive feedback. + Ability to read and follow a checklist/picklist. + Ability to sit and remain focused for long periods of time while working on a singular task. + Ability to work well with others, in a team environment, in a professional office setting. + Ability to complete tasks in a time sensitive environment while maintaining accuracy level expected. + Ability to count. + Ability to manage time – arriving to work, and returning from lunch and breaks on time. + Ability to identify and elevate issues to team manager. + Ability to lift at least 25lbs. **Desired Qualifications:** + Basic computer navigation. + Attention to detail, with highly accurate data entry. + Ability to scan barcodes into a computer system and navigate through screens appropriately. + Ability to perform routine clerical / administrative duties (that do not typically require independent judgment). + Ability to ensure printers are filled with paper and refill as necessary. **Skills:** + Active Listening + Attention to Detail + Collaboration + Quality Assurance + Emotional Intelligence + Issue Management + Problem Solving **Minimum Education Requirement:** No education requirement **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.