Closing date: 24/07/2025 
Number of positions: 1
Recruiter name: Reem Mansoor 
Reference number: 61811 
Mediclinic Al Ain Hospital | Al Ain | United Arab Emirates

MAIN PURPOSE OF JOB

Delivering service excellence, elevating patient experience, and driving service consistency across our hospital cluster.

KEY RESPONSIBILITY AREAS

Transforming the Experience:

Lead the evolution of our support services into a seamless, hospitality-driven experience for patients, visitors, and staff. Work closely with the team to improve Net Promoter Score by embedding a customer-centric service culture across the cluster.

Operational Excellence & Oversight:

Oversee day-to-day operations of all support functions including housekeeping, catering, patient transport, reception, and maintenance support. Anticipate issues before they arise—ensuring proactive action and minimal disruption.

Vendor & Service Level Management:

Coordinate closely with third-party service providers to uphold world-class service levels and quality standards. Manage support services contracts, performance reviews, and SLAs to ensure seamless collaboration and accountability.

Governance & Reporting:

Maintain robust quality, compliance, and audit readiness in alignment with hospital standards. Provide regular reports on performance metrics, budgets, and improvement areas.

Cost Management:

Ensure cost-effective service delivery through vigilant budget control and resource optimization without compromising quality.

Team Leadership:

Lead, motivate, and develop the support services team to perform with excellence, empathy, and agility. REQUIRED EDUCATION

Bachelors degree in Management 

REQUIRED EXPERIENCE 7+ years of experience ideally inhospitality or hotel operations, with at least 2 in a leadership role overseeing support services. Strong understanding of service excellence, guest experience, and quality assurance. Experience working with or managing outsourced vendors Background in healthcare is a plus—but a hospitality mindset is a must REQUIRED JOB SKILLS AND KNOWLEDGE

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family