Are you ready to make a difference in the world of healthcare? Join a company fueled by a groundbreaking mission to revolutionize patient care through state-of-the-art technology. **In this role, you have the opportunity to** Lead a dedicated team and have the exciting opportunity to shape the future of healthcare technology and deliver world-class customer service. Your leadership will be the catalyst for achieving extraordinary results, inspiring your team to exceed expectations and create a positive impact on patient experiences. Embark on a rewarding journey to transform healthcare and lead with purpose, passion and innovation. **Key Responsibilities:** + **Ensure Excellence in Customer Service:** By closely monitoring department KPIs, crafting strategic plans, and analyzing customer feedback, uphold superior support quality. Implement necessary short, medium, and long-term improvements and prioritize service work orders to honor SLA commitments. + **Empower Your Team:** Facilitate processes, product or technical training, and performance improvement initiatives to recruit, develop, and retain a highly skilled team. + **Optimize Resource Management:** Plan resources in alignment with individual and group capacities to meet current and future support demands. + **Drive Strategic Growth:** Develop and execute strategic plans to ensure continuity and evolution in customer support services both locally and globally. Oversee KPI achievement and improvement initiatives. + **Lead People Management:** Conduct thorough follow-ups, execute feedback, and craft individual and collective development plans. Manage customer relationships, especially during critical and urgent events. + **Manage Financial Oversight:** Ensure budget adherence through careful expense tracking and budget control. **Your Responsibilities:** + Team Leadership + KPIs Management + Customer Satisfaction + Continuous Improvement Initiatives **To succeed in this role, you should have the following skills and experience:** + Minimum of 2 years of experience in team management + Experience in Technical Support Operations + Degree in a relevant field: management, medical, financial + Strong teamwork, leadership, management, communication, and executive presence skills + Intermediate proficiency in English and Spanish is desirable If you’re passionate about transforming healthcare and possess the skills to lead, we invite you to be part of our mission-driven team. This is your chance to make a real impact while growing professionally. Join us today! **Why should you join Philips?** Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.