With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Provide Tier 2/3 support for Supply chain management related issues in Dynamics 365 Supply chain management (Modules like trade, inventory and warehouse management, costing, manufacturing, MRP etc.). + Ability to provide guidance to investigate and mitigate issue causing by D365 Commerce extensions and understanding of security, compliance, and data privacy in commerce environments. + Excellent problem-solving and communication skills. + Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry. + Optimize performance and user experience across web and mobile storefronts. + Analyze and resolve system problems across logistics, inventory, and procurement modules. + Collaborate with global support teams to escalate and resolve complex issues. + Document technical solutions and contribute to internal knowledge bases. + Participate in onboarding and training sessions for new features. + Act as a liaison between frontline support and product engineering teams. **Qualifications** Required Qualifications: + Strong experience with Dynamics 365 Commerce, Supply Chain Management, Retail SDK, and Azure services. + Excellent problem-solving and communication skills. + Proficiency in JavaScript, TypeScript, C# and .NET technologies. + Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS). + Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior. + Analyze logs, traces, and reproduction steps to identify root causes in a complex environment. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .