The below activities should not be considered a complete list of activities. + User Management: Adding, deleting, and managing user roles and permissions within JIRA. + Project Configuration: Setting up and customizing projects, including workflows, issue types, and fields. + Workflow Management: Creating, modifying, and optimizing workflows to align with organizational processes. + Add-on Management: Installing, configuring, and managing JIRA add-ons to enhance functionality. + System Performance Monitoring: Tracking server usage, identifying bottlenecks, and optimizing performance. + Permission Management: Ensuring appropriate access levels for different users and groups. + User Training and Support: Providing guidance and support to users on using JIRA effectively. + Troubleshooting: Investigating and resolving issues related to notifications, workflows, and permissions. + Integration Management: Setting up and maintaining integrations with other systems. + Licensing and Renewals: Managing JIRA licenses and renewals. + Data Management: Maintaining the organization of data within JIRA. + Best Practices: Establishing and promoting best practices for JIRA usage. + Communication: Communicating with various internal and external contacts. + Staying current: Staying informed about new features, best practices, and industry standards. · Configuring & managing development · Develops and maintains integrations between Jira and Azure DevOps · Understand tools ITIL support framework to ensure strong understanding of processes · Creates logic flow charts and process diagrams based on client need · 5-7 years’ experience in supporting JIRA Proactive and forward thinking