Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you’ll do 

​Work with software development engineers to understand the overall technical architecture and how each feature is implementedUtilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRAMonitor, maintain systems/applications, look for opportunities to optimize and improve systemsEstablishes technical proficiency in design, implementation and unit testingRespond to assigned tickets/tasks in accordance with SLA guidelinesHandle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshootingUpdate technical support documentation when required and also perform post-resolution follow-ups to help requests Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiativesWork effectively in an Agile environment; provide training or demos in the new/existing featuresProvide support from 10:00 am to 7:00 pm in a Rotating schedule .  **On-Call**

What experience you need 

BS or MS degree in a STEM major or equivalent job experience required2-5 years of software engineering experience Self-starter that identifies/responds to priority shifts with minimal supervisionSoftware build management tools like Maven or GradleHTML, CSS and frontend/web developmentSoftware testing, performance, and quality engineering techniques and strategiesCloud technology: GCP, AWS, or AzureExperience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectivesDemonstrable cross-functional knowledge with systems, storage, networking, security and databasesSystem administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)Cloud Certification Strongly Preferred

What could set you apart  

2 years  of experience of Support EngineeringStrong Communication skills. Bilingual English B2+ 1+ years of Devops experienceDiagnose and resolve technical issues related to software, hardware, or network systems.Analyze logs, error messages, and system data to identify root causes.Provide timely and effective solutions to users or customers.Interact with users or customers through various channels (phone, email, chat, etc.).Guide users through troubleshooting steps and solutions.Escalate complex issues to appropriate teams or specialists.Maintain accurate records of support interactions and solutions.Contribute to knowledge bases and support documentation.Share technical expertise with team members and colleagues

#LI-Hybrid

Primary Location:

CRI-Sabana

Function:

Function - Tech Dev and Client Services

Schedule:

Full time