Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Support Engineer II, Clinical Apps Admin specializes in maintaining clinical applications, ensuring their performance and stability. This role involves troubleshooting issues, implementing upgrades, and providing technical support to healthcare professionals. Candidates should possess strong skills in software maintenance and a deep understanding of clinical systems to optimize workflows and enhance user experiences. Pivotal in ensuring the functionality of clinical applications, providing critical support to enhance operational efficiency.
Responsibilities Manage clinical application configurationsProvide technical support to usersCollaborates with technical teamsMonitor system performance metricsAdhere to security and compliance protocolAssist with incident resolutionPerform systems upgrades and maintenanceConduct user training sessionsDocument support processes and solutionsIdentify areas for process improvementClinical Systems AdministrationUser Support in Health ApplicationsData Analysis for Clinical AppsTroubleshooting Clinical SystemsRegulatory Compliance KnowledgeIntegration of Health TechnologiesTechnical Documentation SkillsCollaboration with Clinical StakeholdersTraining End UsersSystem Performance Monitoring Qualifications Education Level: Bachelor’s Degree ; Major: Computer ScienceExperience in lieu of required education is acceptableFamiliarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential.Experience implementing security measuresExposure in clinical applications, including troubleshooting, configuration, and user training.Diagnose and resolve issues related to clinical applications, including EHR systems, patient management software, and medical device integrations. Familiarity with SQL databases and application performance monitoring tools is essential.Job Related Skills/Competencies
Communication: Effective verbal and written communication skills, actively listen to clients, and effectively convey technical information in a clear and concise manner. They should also be able to collaborate with cross-functional teams and provide exceptional customer service.Problem Solving: Proven analytical skills, critical thinking, and the ability to troubleshoot complex issues effectively. They should be able to assess situations quickly, identify root causes, and develop practical solutions while collaborating with cross-functional teams.Team Collaboration: Excellent interpersonal skills, actively participate in team meetings, effectively communicate with colleagues and stakeholders, and contribute to a positive team environment. They should be able to resolve conflicts amicably and support team objectives through collaboration.Customer Service: Demonstrate strong communication skills, empathy, problem-solving abilities, and the capacity to handle customer inquiries effectively. They must be able to provide clear guidance and support to users of clinical applications, ensuring a positive experience.Adaptability: Flexibility in adjusting to new processes, technologies, and environments. They must effectively manage shifting priorities and remain open to feedback while collaborating with diverse teamTime Management Skills: Ability to prioritize tasks effectively, manage multiple support requests simultaneously, and meet deadlines consistently. Strong organizational skills and the ability to adapt to changing priorities are essential.Attention to Detail: Solid organizational skills, thoroughness in documentation, and the ability to spot errors or inconsistencies in clinical applications. They should be able to meticulously follow procedures and ensure accuracy in all tasks related to support and administration of clinical applications.Conflict Resolution: Strong interpersonal skills, the ability to listen actively, and the capacity to mediate disputes effectively. They must be able to analyze conflicts, understand different perspectives, and facilitate constructive discussions to reach a resolution. Additional DataEmployee Benefits
401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
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