Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Support Engineer I, Clinical Apps Admin focuses on providing technical assistance for clinical applications, resolving user issues, and ensuring optimal performance of healthcare technology systems. This role involves troubleshooting application errors, conducting routine maintenance, and collaborating with users to enhance application functionality. Specialists address complex user inquiries and ensure adherence to regulatory standards during interactions. Provides technical support for clinical applications, ensuring effective performance and user satisfaction while adhering to industry compliance standards.
Responsibilities Resolve clinical application issuesAssists users with software navigationCoordinate with IT teams for escalationUtilize ticketing system efficientlyDocument issue resolutionsMonitor system performance and errorsUpdate application configurations as requiredProvide end-user support documentationGather user feedback for improvementsClinical Database ManagementSupport Desk Tools ExpertiseClinical Applications SupportTroubleshooting SkillsCommunication SkillsUser Training and DocumentationDocumentation MaintenanceBasic Network KnowledgeFeedback ImplementationSoftware Update Familiarity Qualifications Education Level: Bachelor’s Degree ; Major: Computer ScienceExperience in lieu of required education is acceptableFamiliarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential.Experience implementing security measuresExposure in clinical applications, including troubleshooting, configuration, and user training.Diagnose and resolve issues related to clinical applications, including EHR systems, patient management software, and medical device integrations.Familiarity with SQL databases and application performance monitoring tools is essentialJob-Related Skills/Competencies
Communication: Effective verbal and written communication skills, actively listen to clients, and effectively convey technical information in a clear and concise manner. They should also be able to collaborate with cross-functional teams and provide exceptional customer service.Problem Solving: Proven analytical skills, critical thinking, and the ability to troubleshoot complex issues effectively.They should be able to assess situations quickly, identify root causes, and develop practical solutions while collaborating with cross-functional teams.Team Collaboration: Excellent interpersonal skills, actively participate in team meetings, effectively communicate with
colleagues and stakeholders, and contribute to a positive team environment. They should be able to resolve conflicts amicably and support team objectives through collaboration.Customer Service: Demonstrate strong communication skills, empathy, problem-solving abilities, and the capacity to
handle customer inquiries effectively. They must be able to provide clear guidance and support to users of clinical applications, ensuring a positive experience.Adaptability: Flexibility in adjusting to new processes, technologies, and environments. They must effectively
manage shifting priorities and remain open to feedback while collaborating with diverse teaTime Management Skills:Ability to prioritize tasks effectively, manage multiple support requests simultaneously, and meet deadlines consistently. Strong organizational skills and the ability to adapt to changing priorities are essentialAttention to Detail: Solid organizational skills, thoroughness in documentation, and the ability to spot errors or
inconsistencies in clinical applications. They should be able to meticulously follow procedures and ensure accuracy in all tasks related to support and administration of clinical applications.Conflict Resolution: Strong interpersonal skills, the ability to listen actively, and the capacity to mediate disputes
effectively. They must be able to analyze conflicts, understand different perspectives, and facilitate constructive discussions to reach a resolution. Additional Data
Employee Benefits
401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an Equal Opportunity Employer, including disability/veterans
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