What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Position Summary Ideal candidate should have strong exposure to production support process, handling high priority tickets, and coming up with quick work around / solution for prod cases. Should have experience in handling Health care products which are complex compared to standard applications. Should be technically strong in the skills mentioned in the next section especially on database, running SQL queries / stored procedures, various reporting tools. Core Technology requirement is either .Net or Java based technologies. Mandatory Skills + Application / Product Support experience, preferably Health Care + .Net/Java + SQL/PL SQL + Oracle + Sybase + SSIS + SSRS + Ticketing Tools : JIRA/Service Now Roles And Responsibilities + Primary responsibility would be provide support for the products that customer has and ensure it’s up and running. + Diagnose and resolve any technical issues arising on the software, Infra in an efficient and timely manner. + Respond to, manage alerts, incidents and ensure work around / permanents solutions are provided with no or minimal downtime. + Monitor production systems /products /applications to identify potential problems and ensure high availability and performance. + Work closely with development, operations, and other teams to implement fixes and improvements + Develop and implement automation scripts to improve efficiency and reduce manual work. + Propose and implement process improvements to enhance production support. Salary Range: $75,000 - $85,000 Date of Posting: 6th of June 2025 Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.