Description The Amazon Worldwide Operations Security (WWOS) Global Physical Security (GPS) team is looking for an independent, highly talented, fast-paced and motivated Physical Security Hardware Engineer. This position will join a team of experienced and skilled Program Managers and Support Engineers in managing security technologies globally. GPS is responsible for creating, implementing, and overseeing Amazon operations security infrastructure and technical solutions. We are seeking an experienced Support Engineer to join our Global Physical Security team to support hardware initiatives. As a support engineer, you will identify, test, and qualify new technology against a variety of Video Management Systems (VMS) and Access Control Systems for compatibility, integration, and functionality. You will contribute and manage various projects to integrate 3P applications and hardware within the WWOS Operations infrastructure. This position requires a deep customer focus, self-motivation, technical expertise, and strategic mindset to create and support the physical security systems and processes. Key job responsibilities - Test and qualify new and existing security devices against a variety of Video Management Systems (VMS) and Access Control systems. Ensuring compatibility, integration, functionality, and quality standards are met. - Coordinate with vendors and internal teams to obtain the necessary equipment, software, and licensing needed for testing. - Collaborate with engineering teams to identify and resolve any issues found during the testing process. - Provide technical support to internal teams and customers as needed. - Implement and integrate solutions with existing physical security systems and platforms - Collaborate with cross-functional teams (e.g., Physical Security, OTS, Loss Prevention) to align initiatives with global organizational goals. - Mentor and train junior team members on engineering best practices and technologies. - Continuously monitor and optimize solutions to ensure reliability, scalability, and compliance. - Create and maintain documentation for hardware engineering processes, procedures, and solutions for knowledge sharing and sustainability, such as User Guides - Stay up-to-date with industry trends, emerging technologies, and security regulations in the physical security domain A day in the life You will own the completion of an array of projects and security initiatives/activities designed to protect your fellow Amazonians. You obsess over internal and external customers and successfully deliver support and services in a very high growth environment where priorities shift extremely fast. You work independently and can manage security hardware projects under minimal supervision, continuously triage and prioritize accordingly, communicate clearly and compellingly and deliver exceptional products. The successful candidate for this role is willing to work at all levels from the theoretical knowledge of security principles, to the practical application and real-world implementation of security hardware and processes. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Inclusive Team Culture Amazon’s ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure employees have a sense of belonging, value, and opportunity. Work/Life Balance Our team puts a high value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Basic Qualifications - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Experience troubleshooting and documenting findings - 4+ years of experience of working with, deploying, or supporting Physical Security projects and/or infrastructure - 4+ years of experience in technical support with a focus on hardware - High School Diploma or equivalent Preferred Qualifications - Experience in development or technical support - Knowledge of distributed applications/enterprise applications - Experience scripting in modern programming languages - Certifications in one or more Video Management Systems (VMS) or Access Control Systems, or Relevant industry certifications (e.g., CISSP, PMP, AWS) - Experience working in a global, enterprise-leel environment - Experience in the security integration field - Bachelor's Degree in engineering, computer science, or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.