**Job Description:** _Join our team and make an impact by solving complex technical challenges for customers worldwide!_ Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a **Support Engineer** to join our team and deliver exceptional service to our global customer base. **What you’ll do** As a Support Engineer, you will: + Act as the first point of contact for customer technical support requests + Guide customers through troubleshooting processes, coordinating internal resources when needed + Provide prompt, effective, and accurate resolutions to technical issues + Troubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actions + Build and maintain strong relationships with customers to ensure long-term satisfaction + Participate in the 24/7 customer support rotation with your team + Prepare customer offers and proposals for spare parts, services, and training + Arrange shipment of spare parts and coordinate with other departments **What you bring** + Bachelor’s Degree in Engineering, Science, or equivalent field experience + 2–4 years of relevant industry experience + Technical background spanning mechanical, electrical, and control software systems + (Preferred) Experience with high-tech motion control systems and control system software/PLC + Excellent communication skills in English, both written and verbal + Ability to interpret schematics, manuals, and procedures + Strong customer orientation and ability to build trustful relationships + Resilience when handling unexpected situations, conflicts, or difficult stakeholders + A true team player who can also work independently and drive tasks to completion + Willingness to travel internationally on an ad-hoc basis + Valid driver’s license **Why join us?** + Be part of a collaborative, international team passionate about technology and customer success + Opportunity to work with cutting-edge systems and applications + Global exposure with travel opportunities + A culture built on integrity, teamwork, and continuous improvement