Role: Support Engineer Location: Tampa | Full-Time | US Eastern Time Zone Support Coverage At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly. This is more than a support role. This is your entry point into a fast-paced software company with a clear path to level up—whether into product, engineering, customer success, or leadership. You'll work alongside a team that cares deeply about your development, in a culture designed to push you, coach you, and promote you faster than anywhere else. What You’ll Do + Be the first line of help for our customers—resolving issues, answering questions, and making sure they get value from our products + Provide Tier 1 support via email, chat, and a web-based ticketing system + Communicate clearly and compassionately while managing multiple priorities + Collaborate with other support and technical teams to escalate and resolve complex cases + Document customer issues thoroughly to support ongoing improvements What We’re Looking For You don’t need years of experience—just the mindset and motivation to grow. We’ll teach you the rest. You're a great fit if you: + Are a strong communicator—both spoken and written + Stay organized and thrive on juggling multiple tasks + Love solving problems and helping others succeed + Are curious, humble, and eager to learn + Want to build a long-term career in software What you don’t need: + We do not value pedigree or resume – we are seeking talent that aligns to our values and that is hungry to learn and succeed + You do not need software experience Why Advantive? + Culture of Growth: We don’t hire to fill seats—we hire to develop talent. You’ll be supported like an athlete, coached like a leader, and challenged like a builder. + Career Acceleration: Many of our best leaders started in frontline roles like this one. We believe in moving fast and promoting from within. + Real Impact: You’re not a cog in the machine here. Your work helps real businesses that keep supply chains, manufacturing lines, and entire industries running. If you’re ready to work hard, invest in yourself, and grow into more —apply today. This is where your software career begins Location: Tampa, FL In office requirement: 3 days a week While we offer flexibility, this role includes an expectation of being onsite three days a week in our Tampa office to support team alignment and cross-functional collaboration. #LI-CM2