Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Owning your ambition and fuelling your career growth.
Thriving in a supportive team environment that inspires you to strive for excellence.
Collaborating with a vibrant, diverse, global team.
It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.
Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.
We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.
Reporting to the Global Business Director the Support and Deployment Specialist is responsible for deploying and supporting Esko’s Phoenix and Griffin solutions, resolving complex technical issues, and ensuring customers achieve maximum value and efficiency from our software.
This position is part of the Print Optimization & Planning team and is a remote role (you need to be UK, Italy or Spain based).
In this role, a typical day will look like:
Handling advanced customer issues passed on from frontline support
Troubleshooting technical issues with Phoenix and Griffin across diverse environments
Collaborating with R&D on bugs or product improvements
Planning and executing complex Phoenix deployments, including integrations
Delivering customer training and post-deployment support
Maintaining accurate documentation and case records
Working cross-functionally with Presales, Product, and Operations teams
The essential requirements of the job
Bachelor’s degree or equivalent experience in software, engineering, or print production
3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector
Proven expertise with ServiceMax or similar case management tools
Experience deploying print production, MIS, or planning software in customer environments
Strong working knowledge of PDF workflows, XML, JDF, or print production processes
Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.