The role of the Support Coordinator II is for maintaining support functions necessary for our daily operations. This position will be located in Ebeid Children's WIC office. This candidate will provide great customer service, as well as all clerical functions and some patient care functions. Some job duties include, but are not limited to: Completes certification forms on all eligible participants and processes all completed forms Performs income verification, obtains heights and weights, registers patients for lab or obtains hemoglobin values Registers clients in the computer by obtaining demographic information Assembles participants WIC chart. Maintains WIC chart, in appropriate order, and updates, as required Answers all incoming calls, schedules appointments, logs concerns and triages phone calls to the appropriate dietitian Obtains verification of participants medical record number and Medicaid eligibility High school diploma or equivalent Previous office/clerical experience in a fast paced environment is highly preferred Previous experience working with children Must be able to communicate clearly and concisely, have good telephone manners, in stressful situations Should have a basic understanding of Medical Terminology Must have good computer skills and the ability to learn new software The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive. ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace **Requisition ID:** 95434