**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! If you are a **technical professional** looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based out of our **BOISE, ID** location, you wil **l** play a vital role in delivering remote technical support for refrigeration monitoring solutions, including AutoSense and Logger products. This position coordinates case management, customer communication, and cross-functional collaboration to ensure the timely and accurate resolution of support issues. The Coordinator also manages documentation, supports key process owners, and assists in data reporting and system administration. **AS A SUPPORT CENTER TECHNICIAN, YOU WILL:** + Serve as a central resource for remote technical support for AutoSense, Logger V2, and refrigeration system tracking. + Monitor device health using Telit, Loggers V2, SendGrid, and deviceWISE. + Troubleshoot and resolve technical issues or escalate as needed to Engineering or Technical Services. + Log and manage cases in QuickBase. + Coordinate the RMA process, replacement orders, and follow-up communication. + Maintain thorough and accurate records for case histories, solutions provided, and follow-up steps. + Maintain ownership or contribute to Cargo support processes such as AutoSense Configuration and Serial Number Requests. + Support mass outage and 24-hour AutoSense support protocols. + Provide training for team members and customers on portals, email alerts, and Logger tools. + Assist with NFC portal onboarding and Logger V2 access setup. + Generate weekly/monthly Logger reports and audits; assist with reporting for Accounting, Operations, and Sales. + Collaborate cross-functionally with Engineering, Software, Sales, and Customer Success to support customer issues. + Support documentation updates and standard operating procedures to ensure compliance and efficiency. + Perform other duties and responsibilities as assigned. **Required Education, Experience & Skills:** + Minimum 3 years of experience in technical support or a related field. + Strong technical problem-solving skills in remote monitoring technologies. + Good interpersonal, communication, and organizational skills. + Strong documentation and case management practices. + Legal work authorization in the United States - Sponsorship will not be provided for this role **Preferred Education, Experience & Skills:** + Proficiency in NetSuite, Jira, Telit, Logger V2, and deviceWISE a plus. + Knowledge of basic networking, SQL reporting, and monitoring tools is a plus. **Working Conditions:** + Working conditions are normal for an office or remote support environment. + Work may occasionally require extended hours or coordination across time zones. + Travel: 20% **Schedule** We offer a work-life balance to our employees, with general working hours of 8:00 AM – 5:00 PM. **Why Work in Boise, ID** Our facility is located in the Treasure Valley. Boise is a tight-knit community with affordable housing. The city is full of many natures walks and opportunities to experience the environment. The city is rich in art and culture, hosting many festivals and shows year-round. Treasure Valley is a great place for family with top notch school districts and affordable housing. **About Our Location** As part of the Cold Chain business unit, our business’ primary focus is providing complete, end-to-end cold chain visibility into in-transit, perishable cargo shipments. Our core technologies allow for the protection, proper temperature monitoring and tracking of perishable, high-value shipments in real-time. This advanced technology and traceability, coupled with our cold chain expertise, help food retailers, restaurants, growers, suppliers, and food exporters mitigate food waste, while helping ensure only the freshest and safest products reach consumers. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion & Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Work Authorization** Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.