As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Technology Services (HTS)
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions.
Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
Empower companies to create new digital business models, enter new markets, and improve customer experiences
Job Description:
Support Analyst with 4 to 7 years of experience in Revenue Assurance and Fraud Management System (RAFMS), Application Specialist to manage, maintain RAFMS application.
Core Expertise:
• Telecom domain knowledge
• Strong knowledge of RAFMS application
Technical Skills:
• Experience in Linux/Unix environments for system monitoring and script execution.
• Good knowledge in Unix commands, SQL queries and shell scripting
• Experience with Subex Fraud Management/RAID(Revenue Assurance) software products
• Willingness to work in 24 *7 shift based support environment
Operational Skills:
• Experience in production support.
• Deployment and hosting of applications/Services.
• Configure Subex software products according to customer requirements
• Monitor system performance, troubleshoot technical issues, and ensure systems are running smoothly
• Collaborate with internal teams to design and implement solutions that meet customer needs
• Troubleshoot and resolve complex technical issues and software problems
• Work closely with the L1 Support team to escalate unresolved issues to the development team
• Communicate effectively with customers and internal stakeholders to provide updates and resolution timelines
• Create and maintain documentation for support processes and troubleshooting procedures
• Participate in on-call rotation for after-hours support as needed
• Knowledge of telecom industry standards and protocols
• Knowledge on incident, change, problem, and release management process
Benefits:
Opportunities for professional growth and development.
Collaborative and supportive work environment.
What We Offer
Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
Professional development opportunities through HARMAN University’s business and leadership academies.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.