The Role

SafetyCulture is looking for Customer Support Analysts to champion the high standard of excellence demonstrated by our team on a daily basis. Our support analysts embody our core values and serve as our brand’s representatives by helping our customers get the most out of iAuditor, our flagship software.

Responding to our customer’s SafetyCulture (iAuditor) related concerns through chat, email, and calls based on protocol and current metrics. Documenting customer inquiries on all platforms, making sure they’re accurate, complete, and compliant with the quality framework (chat, email, and calls). Educating our customers about the company SafetyCulture (iAuditor), and iAuditor’s features as well as providing product updates that concern customer experience. Walking customers through any difficulties they may encounter in the installation of SafetyCulture (iAuditor), and providing basic troubleshooting. Arming customers with product knowledge and the technical know-how to ultimately, make them self-sufficient iAuditor champions of their respective organizations. Researching relevant information using SafetyCulture prescribed and approved resources.